Terms of Service

These Terms of Service ("Terms") are a binding agreement between you — or, if you accept on behalf of an organization, that organization ("you") — and Diraz ("we", "us"). By creating an account, issuing an API key, or making a request to any Diraz API, you accept these Terms in full. If you do not agree, do not use the Service.

You must be at least 18 years old, and have the legal capacity to enter into a binding contract, to accept these Terms. If you accept on behalf of an organization, you represent that you have authority to bind it.

Diraz is an AI technology company: we build intelligent systems, agents, automation, and infrastructure, we operate a platform and a set of public APIs, and we ship products of our own. These Terms are about the platform and the APIs — the part of that work you can sign up for and call yourself. Where anything below says "the Service", it means those.

The Service gives developers programmatic, credit-metered access to two kinds of data products:

• Computed products — original tools built by Diraz: validators, parsers, calculators, and similar utilities that take an input you supply and return a computed result (for example, a document-number format validator or a tax calculator). These involve no third-party data at all.
• Sourced products — data that Diraz itself collects from public government portals, institutional publications, and publicly accessible third-party websites, which we retrieve, parse, normalize, and temporarily cache so the API can answer quickly and consistently.

Diraz performs this data collection itself, as part of operating the Service — the Service is not a browser automation tool, proxy network, or configurable scraper that you operate against targets of your own choosing. You call our API; we decide what we fetch, from where, and how it is cached. This distinction matters for several clauses below, and is not a technicality: it is the actual shape of what you are buying access to.

Diraz is not affiliated with, endorsed by, or sponsored by any government agency, financial institution, e-commerce platform, transit operator, or other third party whose publicly available information may be reflected in a Sourced product's output, unless a specific product page expressly states otherwise.

What we collect, and how. A Sourced product reflects only information a source has made publicly available to any visitor, with no account, sign-in, or credential required to view it — the same page or endpoint anyone can already reach with a browser. We do not sign in to, or maintain a session with, any third-party account to collect data; we do not bypass a login gateway, paywall, CAPTCHA, or other access control to reach data that sits behind one; and we do not seek out or collect a third party's account-level, authenticated, or otherwise non-public information (profile data reachable only when signed in, security posts, internal dashboards, or similar). If a source places information behind authentication, it is out of scope for a Sourced product, full stop.

These Terms cover three things and stop there: this website, the dashboard and account you sign in to, and the public API. Creating an account and making requests is how you accept them, so that is the whole of what they can govern.

Work Diraz performs for you under a separate written agreement — a system we design, build, or run for you — is governed by that agreement. Nothing on this page overrides it, and where that agreement and these Terms conflict, that agreement wins for that engagement. Products Diraz operates separately, on their own domains and with their own sign-up, have their own terms; using one of those is governed by those terms, not by this page.

You are responsible for the accuracy of the information you provide when registering, and for keeping your login credentials and API keys confidential. An API key is a bearer credential: anyone who has it can act as your organization within the scopes it was issued. You are responsible for all activity that occurs under your account, your organization, and any API key issued under it, whether or not you personally performed it — including activity by other members of your organization and by anyone you share a key with.

Notify us at [email protected] immediately if you believe a key has been compromised. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

You agree not to use the Service illegally, to abuse or overload it, to resell it as a competing bulk-data product, to submit personal data you have no lawful basis to process, or to misrepresent a computed product's output as licensed professional advice. The full, specific list of prohibited uses is set out in our Acceptable Use Policy, which is part of these Terms — read it before you build anything you expect to run at scale.

We may suspend or throttle any use we reasonably believe violates this section or the Acceptable Use Policy, without prior notice — see "Suspension and termination."

Some computed products accept an input that is, or may be, personal data — for example, a national identity number, a phone number, or the text of a machine-readable travel document. When you submit such data to the Service, you are the data controller for that submission under applicable data protection law (including Indonesia's Law No. 27 of 2022 on Personal Data Protection and, where applicable, the EU General Data Protection Regulation). You are solely responsible for having a lawful basis to collect, submit, and process that data, and for obtaining any consent that basis requires from the individual it concerns.

Diraz processes that input only to generate the requested response and does not retain it afterward beyond what is described in our Privacy Policy. You must not submit personal data belonging to anyone who has not authorized you to do so, and must not use the Service to build or operate a system whose purpose is to compile personal data about individuals without a lawful basis for doing so.

Sourced products reflect data published by third parties we do not control — government agencies, financial institutions, e-commerce platforms, transit operators, and similar sources. We aggregate, normalize, and cache that data as a convenience. We do not independently verify it, and we make no warranty of any kind — express or implied — as to its accuracy, completeness, timeliness, or fitness for any particular purpose.

Specifically, and without limiting the general disclaimer above:

• A third-party source may change its data, its format, or its availability, or may block or discontinue our access to it, at any time and without notice to us or to you. We do not guarantee the continuous availability of any Sourced product, and a product's public status listing reflects our best current information, not a guarantee.
• Cached data reflects the state of the underlying source as of the time we last retrieved it — see the as_of/age_seconds fields returned with every Sourced response. It may not reflect the current state of the source at the moment you read it.
• Any calculation, estimate, or figure returned by a computed product (tax, payroll, zakat, loan, or similar) is provided for informational and estimation purposes only. It is not financial, tax, legal, medical, or other professional advice, and must not be relied on as such without independent verification by a qualified professional.
• We are not responsible for, and expressly disclaim liability arising from, any decision made or action taken in reliance on data or a calculation obtained through the Service.

We are not responsible for any change, inaccuracy, or discontinuation in a third-party source's data, whether or not it is reflected in our cache.

Diraz owns all right, title, and interest in the Service itself: its software, infrastructure, API design and documentation, and any compilation, normalization, or transformation we apply to data we retrieve. Nothing in these Terms transfers any of that to you; you receive a limited, non-exclusive, non-transferable license to call the API within your plan's scopes and rate limits, for as long as your account remains in good standing.

We claim no ownership over the underlying facts a Sourced product reflects — a gold price, a weather forecast, a holiday date, or similar public information is not something either of us owns. You are responsible for ensuring your own use, storage, and redistribution of data obtained through the Service complies with applicable law, including any database or intellectual property right that may attach to a specific third-party source in a specific jurisdiction. We make no representation as to whether such a right exists for any given source.

You retain ownership of any input you submit to a computed product (for example, values you submit to a calculator).

The Service is billed on a pay-as-you-go, credit-metered basis. Each product's credit cost is published on its reference page and is deducted from your organization's credit balance only for a successful (2xx) response — a failed request is never charged. Credits are not linked to a subscription period and do not expire or reset.

Credits are non-refundable except where required by applicable law. We may change a product's credit cost, or the credit packages available for purchase, at any time; a change takes effect prospectively and does not alter a price you already paid for credits already granted.

We aim to keep the Service available and responsive, and publish per-product freshness and rate limit information in good faith. We do not currently offer a contractual uptime commitment or service-level agreement, and the Service is provided on a commercially reasonable efforts basis only.

We may add, modify, suspend, or permanently discontinue any product or endpoint — in whole or in part, with or without prior notice — at our sole discretion. This is most often necessary for a Sourced product: its underlying third-party source can change its data format, start blocking automated access, change its own terms, or shut down entirely, none of which is within our control. When that happens, we may suspend or remove the affected product rather than continue serving stale, incorrect, or unauthorized data.

Discontinuing a product is not a breach of these Terms, and, as set out in "Limitation of liability", we are not liable for any loss, cost, or business interruption you incur because a product you relied on was changed, suspended, or removed. If you depend on a specific product for something business-critical, build in a fallback — we do not guarantee that any given product remains available indefinitely.

To the maximum extent permitted by applicable law, the Service is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defect will be corrected.

To the maximum extent permitted by applicable law, Diraz and anyone acting on Diraz's behalf will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or relating to your use of the Service — including, without limitation, any action taken against you by a third-party source, any block or restriction a third-party source places on our access to it, any inaccuracy or unavailability of Sourced data, or any decision made in reliance on a computed product's output.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms or the Service, for any cause whatsoever, will not exceed the greater of (a) the amount you paid us for credits in the twelve (12) months preceding the event giving rise to the claim, or (b) IDR 1,000,000.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including under Indonesian consumer protection law where it applies to you.

You agree to defend, indemnify, and hold harmless Diraz from and against any claim, damage, liability, loss, cost, or expense (including reasonable legal fees) arising from or relating to: (a) your breach of these Terms; (b) your violation of applicable law, including data protection law, in connection with your use of the Service; (c) any product, service, or content you build using the Service's output, including any claim that it infringes a third party's rights or misuses a third party's data; or (d) any dispute between you and a third-party source arising from your use of data obtained through the Service.

We may suspend or terminate your account or any API key, immediately and without prior notice, if we reasonably believe you have violated these Terms, abused the Service, or created risk or legal exposure for us or for a third party. Where practical, we will notify you after the fact and explain why.

You may stop using the Service, and close your account, at any time. Sections of these Terms that by their nature should survive termination — including Intellectual Property, the disclaimers, Limitation of Liability, and Indemnification — continue to apply after your account is closed.

We may update these Terms from time to time. If a change is material, we will make reasonable efforts to notify account holders (for example, by email or an in-product notice) before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the Republic of Indonesia, without regard to its conflict-of-law principles. Both parties will first attempt in good faith to resolve any dispute through informal negotiation. Any dispute that cannot be resolved that way is subject to the exclusive jurisdiction of the District Court (Jakarta).

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for a failure to perform caused by circumstances beyond its reasonable control.

Questions about these Terms can be sent to [email protected].